Lead all aspects of the customer service delivery elements of all Landside Taxi and FHV operations. Ensure operational excellence in all aspects of customer experience for the airport’s landside operation. Ensure that all customer needs are met, and that questions and complaints are handled immediately.
Manages delivery of world-class customer experiences at all points of passenger interaction at LaGuardia Airport. Supervises Field Operations Supervisors providing service to customer zones of bus loading or taxi dispatching. Ensuresrovide direct oversight in various customer zones to ensure positive customer engagement and ongoing evaluation of the customer experience.
Collaborates with LaGuardia Redevelopment program management staff, LGP Design Build Joint Venture personnel; as well as representatives from Port Authority to facilitate timely reviews of developer submissions and implement tenant applications for work associated with LGA Redevelopment.
Assists the ASM in overseeing the Airport Security Unit to include the Security Credentialing Office, contract management of security services and systems and compliance and enforcement of Transportation Security Administration (TSA) Regulations and Security Directives, PA audit requirements, Air Terminal Rules and Chief Security Office’s procedures.
Manages/oversees the delivery of the operations and maintenance, and project activity related to the terminals and concourses, during the evening shift. Ensures planned work for the overnight shift is fully coordinated with airport stakeholders and PANYNJ requirements.
Oversees day to day facility performance and requirements, ensuring the existing LaGuardia Airport Central Terminal Building (CTB), Concourses and assets within the leasehold remain fully operational in a challenging and changing built environment. Develops and implements plans, processes and policies that ensure delivery of all facility management activities for LGP.
Performs internal planning, execution, training and audits in support of LaGuardia Gateway Partners’ (LGP) Terminal B Safety Management System (SMS), Emergency Response Plan (ERP), Accident Investigations and the Health & Safety programs. Aids manager in compliance and conformance to safety standards.
Supports the Controller, Design & Construction (D&C) in the management of project budget controls, including tracking commitments, cost to date, changes and forecasts against the Project Budget.
Tracks, reports and audits the Design Build Contractors’ performance against the Contractors’ own quality plan, the Design Build Agreement and the Lease. Supports the project team on issues related to quality during the procurement, planning, construction and close out phases of the project.
Manages overall project direction, completion and financial outcome and administers both the owner and subcontractor relationships for assigned projects. Responsible for directing and mentoring on-site staff. Requires business management acumen and strong leadership, organizational and time management skills, as well as strong communication and client service skills.
Works with estimating and construction operations teams to produce qualifications, proposals, and presentations to support the pursuit of new work opportunities. Produces internal and external marketing materials, and manages the project, personnel and corporate information used to support these efforts.
Manages and supports weekly internal communications channel. Writes project and people stories to be published on Skanska’s internal and external communications channels. Develops website and intranet content. Writes internal and external promotional materials.
Meet and greet couriers and shippers, processing inbound and outbound shipments, ensuring shipments are processed and forwarded to the ramp for loading, assisting customers in completing paperwork, and creating/maintaining required computer files.
Assist Passengers with all baggage-related issues including loss, delay, damage and alleged pilferage claims; prepare reports, issue customer compensation, gain mastery of procedures and protocol and exceed standards.
Sets schedules to ensure adequate coverage of all work areas. Communicate regularly with the Station Management and customer carrier about staffing, scheduling, and procedures. Monitor workers to ensure safe working environment and verify that PrimeFlight regulations are followed.
Ensures a clean facility to airline customers and passengers by performing duties such as complete cleaning of facility, removing trash, replacing liners as needed/assigned, etc.
Loads,unloads, sorts and stacks baggage on specified carts, conveyors or screening machines. Clears jams on baggage conveyor systems and cleans debris from belt systems.
Directs lift truck movement and positioning, removes trash from aircraft, cleans and restocks all lavatories, cleans galley, seats, seat back pockets, tray tables and aircraft floor.
Provides safe and courteous service to various airline passengers with disabilities. Safely transports wheelchair passengers to and from airport gates. Assists passengers with security screening requirements and directs them to gates, restrooms, restaurants and ground transportation.
Assists with interviews and processing new hires. Maintains proper files and ID books. Handles incoming daily office traffic and acts as gate keeper of office. Aids with faxes, filing, answering phones, and office appearance, and other basic office duties
Services and maintains, keeping in good order, all Ground Service Equipment. Ensures ramp area is safe and equipment meets all local and governing laws.
Provide all necessary and required fueling services as contracted by the customer to include but not be limited to aircraft fueling/de-fueling,vehicle fueling and operation of motorized/non-motorized fueling equipment.
Provides a safe guide on or off of fuel equipment and other company vehicles within aircraft gate parking or restricted visibility areas. Provides aircraft with the required fueling equipment. Assists and supports fueling operations with removal of any fueling equipment.
Support the General Manager to ensure that all store daily operating procedures are performed on a timely basis as required, while promoting a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation.
Assists store management by overseeing the sales floor. Works with the store staff to follow store merchandising standards and re-stock merchandise. Maintains the store environment/operations and assists with administrative duties.
Assists the Regional Vice President in executing all local strategic planning initiatives established for a single store or multi-store location. Promotes a brand image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and quality store visual presentation throughout the operation.
Provides customers with a complete shopping experience, including enthusiastic, helpful assistance and product knowledge of cosmetics. Customer service and sales, achieved through exceptional communications skills and artistic abilities are part of their key duties.
Assists the General Manager by managing and executing all activities of the warehouse in support of the overall operation; helps to promote an overall corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service throughout the warehouse operation.
Contributes to achieving store goals using their customer service and product knowledge skills. Responsible for delivering the highest of Customer Service standards that exceeds customer expectations, and act as ambassadors of the brand, ensuring that all customers have a pleasant shopping experience.
Performs general warehouse and distribution center duties, including but not limited to picking orders, receiving freight, pricing product, ordering product, loading and unloading trucks, maintaining a clean work area. Helps maximize sales by efficiently receiving product deliveries and efficiently restocking stores.
Assists the Warehouse Manager with day-to-day functions of the warehouse, working with the merchandise and resolving issues using a retail management system; supervising the activities of subordinates, assigning responsibility for specified work; and performing all other responsibilities as directed by the business or as assigned by management.
(Click the link above for the following job opportunities at LGA)
Floor Captain
Assists management with monitoring the day-to-day activities of associate productivity, assigning responsibility, providing work directions and monitoring the schedule for adequate shift coverage.
Admirals Club Floor Attendant
Cleans and maintains the dining and/or buffet area within the lounge. Serves guests food items, following all established service and guest experience standards.
Server
Takes food and beverage orders, entering information properly and quickly and in proper sequence. Serves food and beverages, coordinating with the kitchen to ensure timely service and quality of the food.
Barista
Fulfills orders and completes sales transactions and performs other support functions which may include cleaning the food preparation area, customer seating or stock areas and maintaining inventory.
Lounge Culinary Supervisor
Assists management in monitoring the day-to-day activities and productivity of back-of-house associates, assigning responsibility, providing work directions and monitoring the schedule for adequate shift coverage.
Admirals Club Bar Steward
Takes and serves orders, mixing and serving alcoholic and non-alcoholic drinks to guests at the bar and dining areas, coordinating and maintaining an orderly appearance of all lounge spaces., as applicable. Provides support and assistance for all lounge services.
Shift Supervisors
Assists management in monitoring the day-to-day activities of subordinates, aiding in monitoring associate productivity, assigning responsibility for specified work and/or functional activities within the framework set by management.
Cashiers
Completes sales transactions and perform other support functions, which may include cleaning the food display and/or stock areas and assisting with stocking activities.
Food and Beverage Multi-Operations Manager
Manages the operation of assigned Quick Service Restaurant (QSR) and/or Casual Dining units in support of the location Director of Operations.
Lead
Accurately and efficiently processes customer orders. Maintains a friendly, efficient, and appealing environment for associates and customers. Provides guidance to other associates on proper procedures within the unit. Assists in the day-to-day operations.
Starbucks Assistant Operations Manager
Supervises hourly Starbucks associates, assigning specified work, focusing on store level operation performance, coaching and developing subordinate Shift Supervisors and other hourly associates and performing all other responsibilities as directed by the manager.
Bartender
Greets customers, taking drink/food orders, prepares cocktails and other drinks. Completes transactions.
Crew Member
Performs a variety of duties within a fast food establishment, including cleaning the food or stock areas, operating fryers and microwaves, assisting in the kitchen area, and maintaining inventory. Performs other tasks as assigned by management.
Cook
Prepares cooked foods, and is able to perform all station functions of Fry, Flat Top Griddle, Pantry, and cooking eggs; communicating ticket times and potential problems to the manager on duty and servers as necessary; providing the highest quality of service to customers and associates at all times; performs all other responsibilities as directed by the business or as assigned by management.
Utility
Ability to communicate through speech and reading, to comprehend instructions and policy. Provides various services, including but not limited to cleaning equipment, floors, workstations, utensils and pots.
Provides customers with courteous and attentive service and works to maximize sales. Assists in monitoring inventory needs, keeping store organized, and replenishing backstock as needed. Addresses problems as they arise.
Perform as an energetic Human Resources Administrative Assistant who has a passion for people. The position will be housed in the LaGuardia airport, but report remotely to the VP, HR in Las Vegas. Possess excellent administrative skills but would like to like to break out of the admin mold and work directly with staff.
Perform as Regional and District Managers at a senior level in a number of diverse specialty and retail locations. Relocate, if applicable to an assigned market somewhere in the Northeast and/or Eastern Seaboard.
Want to be part of launching a new flagship store? If you love retail and you want to be part of something BIG then you are invited to join us in the newest, coolest and most diverse shopping experience at The District Market located in LaGuardia Airport.
We’d like to meet you! BUT, only if you LOVE America and everything that makes our country so PATRIOTIC! Do you want to be immersed in the pride of the RED, WHITE, and BLUE, enjoy references to pop culture, politics, and current events?
If you love retail and you want to be part of something BIG then you are invited to join us in the newest, coolest and most diverse shopping experience located in newly renovated and beautiful LaGuardia Airport. The newest sensation in retail is The District Market, a fabulous shopping experience.
Do you love chocolate?! Does the smell of Cotton Candy drive you wild? Do you remember the old candy brands you Loved as a kid? Did your last job tell you to “tone down” your Fun personality? If so, we have the right job for you! We are ready for you to experience a career in our premier candy store; LICK!
Do you have retail experience? You Are Invited to join us in the newest, coolest and most diverse shopping experience located in newly renovated and beautiful LaGuardia Airport.
